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Our Service concept
High value (for user and service provider) High satisfaction (for user)、 Value-added service initiative, quick and professional-
Initiative service
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Registration
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Call SFH 24hour service line:400-828-0990 to register your engine information in three days after purchase
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Daily maintenance
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for the first maintenance, we will not charge for labor cost, in addition, fuel filter and oil filter are free.
Service center will provide user training.
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Regular message greetings
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Greeting after purchase(within 7 days), maintenance reminder message(every 3 months)
Holiday greeting/special reminders message
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Quick maintenance
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Arrival in time
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Response time for service station: 30 min
Time for arrival to site:
1. For a distance ≤200, arrive at the site within 6 hours
2. For a distance > 200 or remote area, arrive at the site within 12 hours
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Quick repair
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Common fault: <24 hours
Major fault: <72 hours
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Service visit
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Whether the user is satisfied
Time for arrival and repair
User training
Accessory replacement
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Value-added service
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Advisor for user
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1. establish friendly and long-term cooperative relations with users
2. Visit the users regularly and know users' evaluation of products and services
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Special service
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Check the running status of bus engines before major holidays
Remind users to prevent common faults
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