Our Service concept
High value (for user and service provider) High satisfaction (for user）、 Value-added service initiative, quick and professional-
Initiative service
-
Registration
-
Call SFH 24hour service line:400-828-0990 to register your engine information in three days after purchase
-
Daily maintenance
-
for the first maintenance, we will not charge for labor cost, in addition, fuel filter and oil filter are free.
Service center will provide user training.
-
Regular message greetings
-
Greeting after purchase(within 7 days), maintenance reminder message(every 3 months)
Holiday greeting/special reminders message
-
-
Quick maintenance
-
Arrival in time
-
Response time for service station: 30 min
Time for arrival to site:
1. For a distance ≤200, arrive at the site within 6 hours
2. For a distance > 200 or remote area, arrive at the site within 12 hours
-
Quick repair
-
Common fault: <24 hours
Major fault: ＜72 hours
-
Service visit
-
Whether the user is satisfied
Time for arrival and repair
User training
Accessory replacement
-
-
Value-added service
-
Advisor for user
-
1. establish friendly and long-term cooperative relations with users
2. Visit the users regularly and know users' evaluation of products and services
-
Special service
-
Check the running status of bus engines before major holidays
Remind users to prevent common faults
-